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Welcome to Laggan Medical Practice

The doctors and staff at Laggan Medical practice surgery are proud to offer the highest standard of patient-centred healthcare. With patients’ needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Our healthcare team comprises a wide range of professionals. Our practice is growing including new staff, new staff roles, and new patients. Due to this growth, the reception team will now ask more questions when you call. The team are trained to ask specific questions and are able to signpost you to the most relevant service or clinician.  This can include dentists, pharmacists, and opticians. By directing you to other more relevant services, this will reduce the demand on the staff within the practice and reduce the time waiting for an appointment.

At the practice, we have appointments at different timescales depending upon the urgency of the medical problem you have.

On the day Urgent Appointments are for patients who have an urgent medical problem that cannot wait for a routine appointment. The Practice aims to offer appointments to  patients with an on the day urgent issue. These appointments are generally booked in addition to a doctor or nurses existing clinic.  Please call as early in the day as possible if you need to be seen/speak to a doctor urgently

Routine appointments For patients who need an appointment for a non-urgent problem, for a medication review or for a follow-up appointment we offer appointments to book in advance.

Face Coverings

We no longer routinely require you to wear face coverings in the surgery.  However, if you have – or have recently had: a respiratory infection/cold/ flu like symptoms we ask that you wear face covering when in contact with other patients or staff.  This will help to reduce spread and hopefully reduce staffing absence due to illness in the surgery.  Masks are available at the surgery reception.  Thank you for your consideration.

Access

NHS inform – for everyday questions about health

Finding the right health and care information can make a real difference to how people manage their wellbeing. Making information accessible, quality-assured and up to date helps people to make positive choices.  NHS inform (www.nhsinform.scot) is Scotland’s dedicated resource offering up-to-date facts on health, services, and campaigns. It also has a wealth of information available online, over the telephone or via webchat:

• illnesses, injuries, and conditions
• tests and treatments
• healthy living topics, like smoking, alcohol, food and nutrition and mental wellbeing
• health news and events
• national health campaigns
• services provided by GPs, pharmacies and dental surgeries in Scotland
• you’re rights when using these services.

The website has enhanced features and digital tools to allow people to tailor the information, making it more personal for them:

• Info for Me a tool that helps you gather information relevant to you that can be easily printed, saved or shared.
• Scottish Service Directory  www.nhsinform.scot/scotlands-service-directory. Scotland’s Service Directory hosts all relevant, funded and quality assured holistic health and social care services within each health and social care partnership. This is in addition to the GP’s, Hospitals, Pharmacies, Dentists, Sexual Health clinics and Opticians.
• Self-help guides for common illnesses and injuries such as abdominal pain, fever, earache, headache, lower back pain, accessing medicine, etc. The guides are fully aligned to the 111 service the self-help guides allows you to check your symptoms online and get advice to manage your condition or signpost to the right service.
• Browsealoud a feature that makes the website more accessible for people with Dyslexia, Low Literacy and those with mild visual impairments by reading web pages aloud.
• Webchat available every day. Of course, there is always the option to talk to the health information team by telephone or using webchat.
• Want to try the service? Visit www.nhsinform.scot or phone 0800 22 44 88

Get Well, Keep Well

Of course, we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Access
We have double doors to allow easy access,   If you are struggling with wheelchair or baby buggy please use the phone/bell to contact Reception staff so they are aware you require entry. There is designated disabled parking at the front of the surgery. If you require any further details or assistance please contact reception.

Suffering from a minor illness and want some advice as quickly as possible? DID YOU KNOW…

…that our local pharmacists can give you confidential advice and treatment if needed for a number of common illnesses without the need for an appointment with your GP?

Here are just some of the conditions that your pharmacist can help you with:

• Coughs, colds, and sore throats
• Minor skin conditions and acne
• Athletes foot
• Styes and minor eye infections
• Head lice
• Pain, including backache
• Cold sores
• Diarrhoea/constipation
• Colic
• Thrush
• Pharmacists provide many other services including:
• NHS emergency hormonal contraception
• NHS smoking cessation support
• Advice on travel injection requirements & supply of malaria prevention

General Data Protection Regulations and Sharing Information to Improve Services;

Laggan Medical Practice has a legal responsibility to make all patients aware of what personal data we hold, how we store it and what it is used for. We also need to make all patients aware of their legal rights in relation to their personal data. To obtain a copy of our full Data Protection Notice which details all of the above then please feel free to ask at Reception for a paper copy.

SPIRE NHS Scotland is improving the way it uses information from GP patient records. SPIRE is a service that will allow small amounts of information from GP practice records to be used to help doctors’ surgeries, NHS Scotland and the Scottish Government to improve care and plan services, and to help researchers to learn more from patient information held at GP practices.

A new campaign is underway to inform patients across Scotland of the benefits of the service, and the confidential and secure way in which GP patient records will be used to help plan and improve health care services.

You have a choice about your patient record being used in this way. To find out more go to www.spire.scot.

Latest News

Posted on June 27th, 2024

To minimise the risk of errors, we will be stopping the ordering of repeat prescriptions over the phone on 30th […]

Posted on January 24th, 2024

The Laggan/Gergask Medical Practice will be closed on: Friday 29th March 2024 Monday 1st April 2024 Monday 6th May 2024 […]

Posted on July 17th, 2023

Online services will be disrupted due to essential maintenance: 21:00 and 23:59 on 24th July 21:00 and 23:59 on 25th July 21:00 […]