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Appointments

 

Reception Staffed

Drop-in surgery

Booked Appts

Mon

08:30 – 12:30 & 14:30 – 17:00

09:00 – 09.45

From 15.00

Tues

08:30 – 12:30 & 15:00 – 18:00

09:00 – 09.45

From 16.00

Wed

08:30 – 12:30

09:00 – 09.45

Closed - emergency cover only

Thurs

08:30 – 12:30

09:00 – 09.45

Closed - emergency cover only

Fri

08:30 – 12:30 & 15:00 – 18:00

09:00 – 09.45

From 15:45

The GP also consults on an appointments basis from 10:30 - 12:00 on more time-sensitive issues such as chronic disease clinics, travel advice, women’s health, etc. Non-urgent enquiries and appointment requests should be made while reception is staffed.

In the event of an emergency during these hours, the GP may be required to visit a patient urgently at home or to attend an accident. This may mean that your appointment will need to re-scheduled at short notice.

Saturday appointments are available at Kingussie Medical Practice 09:00 – 10:00 for Laggan patients who work outside the area and are unable to attend during the week. These must be pre-booked by telephoning 01528 544225.

AFTERNOON CLOSURES; In the event of an urgent medical problem when the practice is closed during the day (ie. after 8.30am and before 6pm, Monday to Friday) please phone the normal surgery number, you will be connected to Kingussie surgery who will process your call and if appropriate - arrange for you to be seen by a doctor or nurse.

PATIENT INFORMATION

Please be aware that reception staff may at times have to ask for personal and medical information from you;

THEY ARE NOT BEING NOSEY

The reception staff are members of the practice team and it has
been agreed they should ask patients ‘why they need to be seen’.
Reception staff are trained to ask certain questions in order to ensure that you receive:
 the most appropriate medical care,
 from the most appropriate health professional,
 at the most appropriate time.


Receptionists are asked to collect brief information from patients:
1. To help doctors prioritise house visits and phone calls
2. To ensure that all patients receive the appropriate level of care
3. To direct patients to see the nurse or other health professional
rather than a doctor where appropriate.


Reception staff, like all members of the team, are bound by confidentiality rules
 Any information given by you is treated strictly confidentially.
 The Practice would take any breach of confidentiality very seriously and deal with accordingly.
 You can ask to speak to a receptionist in private away from reception.
 However if you feel an issue is very private and do not wish to say what this is then this will be respected.


Thank you for your support

Telephone Advice

The doctor can offer advice by telephone, where appropriate. Please contact reception to book a telephone consultation and the receptionist will tell you the approximate time that your call will be returned.

Cancellations

If you decide that your appointment is no longer needed, please ring and cancel so that someone else can have the appointment slot instead.

The practice has the authority to remove patients who constantly abuse the appointments system.

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